Tell a friend
"Thank you for all the assistance in refinancing, all of your staff are professional and helpful and also happy... you must be great to work for. " |
“You have been awesome, I cannot believe there are so many organisations out there that lack professionalism but you have kept my belief that there are still great business people out there...” |
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"I would like to express my sincere thanks to you and the team at Mates Rates, especially Jodie who provided incredible support and constructive advice during my recent home loan settlement. Due to circumstances beyond my control the settlement date was delayed for some four months and it was during this most stressful time that Mates Rates showed their true professionalism and industry ‘know how’. Your advice to ‘lock in’ my mortgage rate proved to be invaluable information, virtually saving me 1,000’s of dollars off my mortgage and for this I truly thank you." |
"Financial problems can often seem insurmountable and can be a major source of stress for families today. When we realised that we needed to seriously assess our financial situation I contacted Mates Rate for some information. The advice, support and understanding we received turned around what should have been a traumatic experience. Mates Rates can offer access to a wide range of lenders and provide sound advice about how to refinance and regain control over your finances. We absolutely recommend speaking with Mates Rates and let them help you to better financial solutions." |
Trent Lee and his team were fantastic, they found me a loan for my first home that had all the options I wanted. Funny not one of the other brokers even mentioned the lender with whom I obtained my mortgage. With the bonus of the Mates Rates rebate I have no hesitation recommending their service. Forget the others, for better deals go MATES RATES!!” |
“My sincere thanks for your commitment and professionalism in establishing this loan facility. One happy customer.” |
A diamond in the rough
“Alan and I have dealt with several other brokers over the past five years and came to you because, quite frankly, they didn't deserve the repeat business. We will definately be coming back to 'Mates Rates when we are ready to purchase our next property. Your professionalism, attention to detail and customer service is exceptional. From the very first phone call, all the way through the process you didn't miss a beat.
As all the other brokers boast 'after sales service' this is where I was most impressed. A letter asking us if we're happy and offering to change things if we weren't - at no cost? Remarkable! and the cheque in our account each month is the icing on the cake.
In a 'cut throat industry' Mates Rates have turned out to be diamond in the rough. Looking forward to doing business again in the future“
Staff Officer Trudi on Mates Rates help refinancing.
