Tell a friend
Satisfaction Guarantee - Why we do it .
We've been around home loans long enough to know over time that the mortgage you arrange today, is unlikely to be the best one for you in a few years time. We also know that whilst our selection process is the best in industry, promises made by lenders, don't always stick for the long haul. Which lender offers the best rate and best service for your structure will change throughout the life of your mortgage which is why Infochoice reported the average life of loan to be between 20 months and just 7 years.
When your Mates Rates mortgage broker compares lenders and loans, they do it with a view that you will be with that lender for around 5 years. This makes the comparison process realistic and allows you to assess the overall cost and benefits more reliable.
However, sometimes things change sooner and if they do, we want to be there to help. Switching lenders without us, can be a costly and time consuming process. It is often enough of a deterrent to keep you stuck with an under performing home loan. We just don't think that is right.
When Mates Rates helps you arrange your mortgage, it comes with a 5 year satisfaction guarantee. If you become unhappy with your current lender, the first thing we would like to do is help you work it out with them. This is the cheapest and fastest solution. However if your lender won't compromise, we will help you find a better mortgage, arrange the refinance and help cover your costs of voting with your feet. When you choose Mates Rates Mortgages to arrange your home loan, your decision is protected with our satisfaction guarantee. We do this, because we think it's the right thing to do.
