Transparency is more than a promise
Mortgage brokers have a responsibility to provide you with honest, transparent help. In a world where lenders compete actively for your business, a good broker acts to protect you from the tricks that many lenders get up to.
Mates Rates Mortgages operates more transparently than any other mortgage broker or lender in the market. We have brokered and continue to manage hundreds of millions of dollars of loans without incident.
Although most of the commission is paid to you and our brokers are salaried, we still declare likely commissions up front, together with our top two options and the reasons behind the suggestions. We provide this to you in writing before you choose your lender.
Some people have criticised Mates Rates as too good to be true, however we have never received a caution from ASIC or been prosecuted for being misleading or deceptive or any other type of misconduct or incompetence. Nor have we ever received a valid complaint from any customer for failing to live up to our word. That's because we deliver.
Clean History - Why you should care.
We work hard to protect our reputation and do whatever we can to improve both the lender and mortgage broker industries. Unfortunately, the same can't be said for the competition. Lenders and mortgage brokers alike, have caught the attention of ASIC for misleading and deceptive conduct. Sadly, there are quite a few who have familiar names and who many have trusted including:
- Mortgage Choice (Mortgage Broker)
- One Direct (ANZ's Non-bank Lender)
- My Rate (Non-bank Lender)
Each of these businesses has acknowledged engaging in conduct that could mislead you into thinking that they are offering you a better mortgage than they really are. This could cost you thousands of dollars. You can visit ASIC's web site to learn more and avoid questionable conduct.
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